Terms and Conditions

1. Purpose:

• 1.1 The purpose of the terms and conditions stipulated below is tTo govern the access to and use of the Website [Insert Website URL] (the “Website”) and ensure that users who access or use the Website agree to be bound by these Terms.

2. Applicability:

• 2.1. This policy applies to all people who access or use the Website.

3. Abbreviations and Definitions

• 3.1 BPEI: Bascom Palmer Eye Institute
• 3.2 BPEI-AD: Bascom Palmer Eye Institute Abu Dhabi
• 3.3 Terms: These Terms and Conditions
• 3.4 Website: The Website [bascompalmer.ae] operated by BPEI-AD
• 3.5 DOH: Department of Health – Abu Dhabi
• 3.6 PDPL: UAE Federal Decree-Law No. 45 of 2021
• 3.7 ADHICS v2 (2024) – Abu Dhabi Healthcare Information and Cyber Security Standard

4. Policy/Guideline:

• 4.1 Introduction
  Introduction: These Terms and Conditions (“Terms”) govern your access to and use of the Website [Insert Website URL] (the “Website”), operated by Bascom Palmer Eye Institute Abu Dhabi (“BPEI-AD,” “we,” “us,” or “our”).
  By accessing or using this Website, you agree to be bound by these Terms and to comply with all applicable laws and regulations.
  If you do not agree with these Terms, you are prohibited from using or accessing this Website.
• 4.2 Regulatory Compliance and Scope
  Bascom Palmer Eye Institute Abu Dhabi is a healthcare facility licensed and regulated by the Department of Health – Abu Dhabi (DOH) and complies with all applicable federal laws of the United Arab Emirates and local laws of the Emirate of Abu Dhabi.
• 4.3. CRITICAL: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
  • 4.3.1. The content on this Website, including text, graphics, images, and other material, is for informational purposes only.
    

    Document Title	Code No.	Revision Number	Date Developed	Revision Date	Next revision Date
    Privacy policy for the website	BPEI POL MRK 001	00	Oct-25	Oct-25	Oct-27

  • 4.3.2. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
  • 4.3.3. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
  • 4.3.4. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
  • 4.3.5. If you believe you are experiencing a medical emergency, call your local emergency services immediately.
• 4.4. Use of the Website
  • 4.4.1. You agree to use the Website only for lawful purposes.
  • 4.4.2. You are prohibited from the following: You must not use the Website in any way that could damage, disable, overburden, or impair the site.
  • 4.4.3. You are also prohibited from the following:
    • 4.4.3.1. Directly link our Website through any other portal or Website using any available technological solution without an official written permission from BPEI-AD
    • 4.4.3.2. Use our Website in any way or take any action that causes, or may cause, damage to the Website or affecting the performance, availability, accessibility, integrity or security of the Website;
    • 4.4.3.3. Use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
    • 4.4.3.4. Using this Website to engage in any advertising or marketing activity that aims to return financial gains for any third party.
    • 4.4.3.5. Use our Website to copy, store, host, transmit, send, use, publish or distribute any harmful material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, or other malicious computer software.
    • 4.4.3.6. Do, direct, use the Website in any way that interferes with the normal use of this Website.
    • 4.4.3.7. Illegal and unauthorized usage of other companies and/or persons details and information in the aim of providing misleading information and/or promotion.
    • 4.4.3.8. Attempt to gain unauthorized access to any part of the Website, patient data, or computer systems.
    • 4.4.3.9. Use any automated means (e.g., “scraping” or “robots”) to access the Website for any purpose without our express written permission.
  • 4.4.4. Our collection, use, and protection of your personal and health information are governed by our Privacy Policy, which is hereby incorporated by reference into these Terms.
    We are committed to maintaining patient confidentiality in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL), the UAE Medical Liability Law (Federal Decree-Law No. 4 of 2016), ADHICS v2 (2024) – Abu Dhabi Healthcare Information and Cyber Security Standard, and all DOH standards.
• 4.5. Intellectual Property
  All content on this Website, including the BPEI-AD logo, branding, text, and graphics, is the property of Bascom Palmer Eye Institute Abu Dhabi or its licensors and is protected by UAE and international copyright and trademark laws. We do not sell your Personal Data. We may share your data with:
• 4.6. Third-Party Links
  This Website may contain links to third-party websites (e.g., social media platforms like Meta, health portals) that are not owned or controlled by BPEI-AD.
  We are not responsible for the content, privacy policies, or practices of any third-party websites. Users should exercise caution and review the privacy policies and terms of any third-party websites they visit.
• 4.7. Linking Our Website
  • 4.7.1. You may not link to our home page without an official written permission by BPEI-AD.
  • 4.7.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • 4.7.3. We reserve the right to withdraw linking permission without notice.
  • 4.7.4. The website in which you are linking must comply in all respects with the content standards and policies.
  • 4.7.5. If you wish to link to or make any use of content on our Website other than that set out above, please contact [Mohamad Hijazi at m.hijazi@bascompalmer.ae]
• 4.8. Limitation of Liability
  To the fullest extent permitted by UAE law, BPEI-AD shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, the Website or its content.
  This does not limit our liability for medical malpractice as defined by the UAE Medical Liability Law, or for gross negligence or willful misconduct.
  We do not warrant that the Website will be error-free or uninterrupted. You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software, and ensure you are using latest official supported operation system and virus protection software.
  

  Document Title	Code No.	Revision Number	Date Developed	Revision Date	Next revision Date
  Privacy policy for the website	BPEI POL MRK 001	00	Oct-25	Oct-25	Oct-27

• 4.9. Amendments to Terms
  We reserve the right to modify these Terms at any time.
  We will post the revised Terms on the Website, and your continued use of the Website after such changes constitutes your acceptance of the new Terms.
• 4.10. Contact Us
  If you have any questions about these Terms and Conditions, please contact our Data Protection Officer – Mohamad Hijazi atat m.hijazi@bascompalmer.ae 80043937
• 4.11. Governing Law and Jurisdiction
  These Terms shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.
• 4.12. Policy Updates
  We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. The “Revision Date” at the top of this policy will indicate the latest revision.

5. Procedures and Responsibility:

• 5.1. The Data Protection Officer (DPO) is responsible for overseeing questions and requests related to this policy.
• 5.2. The web development team (currently Red Berries) is responsible for designing and implementing the Cookie Consent Tool.

6. Department / Committee Involved in Policy Development / Revision

• 6.1. Owner – Marketing
• 6.2. Committee – Information Security Governance Committee
• 6.3. Department Involved – IT

7. References

• 7.1. UAE Federal Decree-Law No. 45 of 2021 (PDPL)
• 7.2. UAE Medical Liability Law (Federal Decree-Law No. 4 of 2016)
• 7.3. UAE Federal Law No. 45 of 2021 on Personal Data Protection
• 7.4. ADHICS v2 (2024) – Abu Dhabi Healthcare Information and Cyber Security Standard

8. Attachments/Tools:

• 8.1. BPEI POL MRK 001 Privacy Policy for Website
• 8.2. Cookie Consent Tool

9. Amendments:

10. Approval: